Last updated: November 2026
1. Faulty items and our guarantee
Our products come with guarantees that can't be excluded under the Australian Consumer Law. If an item is faulty, damaged when it arrives, not as described, or we sent the wrong item, contact us and we'll repair, replace or refund it. We'll cover reasonable return postage for these items, and no restocking fee applies.
Please check your order when it arrives and tell us about any problem as soon as you can.
2. Change-of-mind returns
If you change your mind, or the item doesn't suit your door, caravan or application, you can return it within 30 days of receiving it if it is:
- unused, not fitted and undamaged
- complete, with all parts, keys and instructions
- in its original packaging
- returned with proof of purchase
Restocking fee. A change-of-mind return of an opened item has a 35% restocking fee, taken off your refund. Unopened items in their sealed packaging are refunded in full.
To avoid this, please read the product description, specifications and compatibility details before you order, and call or email us if you're unsure. We're happy to check before you buy.
Postage. Return postage for change-of-mind returns is at your cost, and the original shipping charge is not refunded. Use a tracked service, as we can't be responsible for items lost on the way back to us.
3. Items we can't take back
- Keys cut to order, unless they are faulty
4. How to return an item
- Email info@blackslocksmith.com.au with your order number and the reason for the return. Items sent back without our OK first can't be accepted.
- We'll confirm the return and send you instructions.
- Send the item to: Blacks Locksmith, 3/80 City Road, Beenleigh QLD 4207. You can also drop it in to the store, Mon–Fri 8:30am–4:30pm.
5. Refunds
Once we've received and checked the item, we'll email you to say whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it. If you haven't received it 15 business days after approval, please contact us.
6. Exchanges
The quickest way to exchange is to return the item and place a new order for the one you need.
7. Contact
Blacks Locksmith, 3/80 City Road, Beenleigh QLD 4207
Phone (07) 3382 0755 · info@blackslocksmith.com.au